Reviews

"Worst experience ever, new bike service wiring issue from factory and your “service manager” James refused to submit warranty claim. I have tried to reach manager and/or owner with no success. I will be contacting BMW directly to file a complaint as well as every person I know and every social media platform.

- Update from Management: We contacted Chad and resolved the issue. He appreciated our help and understood why processes were performed the way they were. The following was an email from Chad: " James, Thank you very much for taking care of everything and making it right. Also thank you for taking the time to explain everything clearly to me. I will be leaving you a nice Google review and appreciate everything!!"

Chad
"

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Chad Garcia - Watertown, WI

"I was interested in getting a bike to ride with my son, and stopped in Moto Union in February. I found a bike I liked and Jake in sales was very helpful. Speaking to someone with a wealth of product knowledge and riding experience was a pleasant experience for me, a rider of roughly 39 years.
Thanks for the help Jake, I sincerely appreciate it, keep up the great work!"

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Anonymous - Random Lake, WI

"Started shopping for a motorcycle earlier this year and visited Moto Union to check out the Ducati's. While there really liked the looks of the BMW R nineT Pure addition. Received great information on the bike from Jake and he was quick to answer the questions I had via email over the course the following week as I contemplated the purchase. Picked it up and they helped get it on the trailer and tied down properly. Just a great overall experience and wouldn't hesitate to buy from them again."

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Michael Hutchinson - Deforest, WI

"My experience at MotoUnion has been fantastic. I am a new rider and had a lot of questions. Jake answered all of my questions and made me very comfortable with his knowledge of my bike. The low pressure sales process and quick financing process were appreciated. I am very happy with my new bike and overall experience. Thanks to Jake and Stuart and the whole team at MotoUnion!"

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Anonymous - BROOKFIELD, WI

"One of the best dealership experiences I have had. Everyone was very attentive, patient with my questions, and knowledgeable of the product. Jake in particular was a pleasure to work with. I will be buying my next bike here."

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jeff hassinger - Hartland, WI

"I recently purchased a new motorcycle and Jake was my sales person. He was professional, accommodating, responsive and successful in making a sale. I started by just inquiring about a bike they didn't have in stock, he found one for me by the end of the day and within a few days we inked the deal. He took care of all of the details and the entire process was simple. His communication skills and follow-up are excellent. It was a great experience."

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Fred Hauser - Chicago, IL

"My sales person Jake was accommodating and knowledgeable. The deal went very smoothly and the delivery driver Jim was a friendly"

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Robert Ruminski - ALGONQUIN, IL

"I felt the whole team delivered a great experience. I particularly liked their efforts to match my needs and riding style with the best bike. Really enjoying the K1600GTL, as well."

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Thomas George - Pewaukee, WI

"I race a Ducati 800. 3 days before a Road America race I had a bike that would not fuel. Turned out it was my mistake. I bent the quick-shifter bracket while changing out the front sprocket. I called Motounion fully expecting my attempt at saving my race weekend would be in vain. These people had my bike in service the next day and fit it in during lunch and quickly diagnosed and fixed the problem, AWESOME. I made my weekend and owe it all to the great folks at MOTOUNION!"

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Jim Surges - East Troy, WI

"We've purchased three bikes from these guys in the last two years...to me, that says it all!!. Sales, Parts, Service, "Sales Joe" has assembled a fantastic team to say the least!"

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Scott Shevey - Oconomowoc, WI

"Ross Bennett is the best, I met him at the Chicago show and he answered all my questions and helped me make up my mind on the purchase of a new Diavel Strada.I was originally going to purchase a new Harley Softail.Mike & joe helped with questions I had for them and Joe in parts helped in picking out a new helmet & gloves I liked.I look forward to having my bike serviced by them as well.I could have bought my bike some 25 miles away in IL but felt the sales staff were less than helpful.Again thanks to all in Milwaukee Moto Union."

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Donald Jarchow - Woodridge, IL

"Just wanted to give thanks to Ross(sales), Mike(service), and the technician for setting up my 899. I have a Ducati dealer 30miles away from me, but I'm glad that I traveled 65miles to do business with these guys."

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Chris C - IL

"We came in to look for a jacket & got out with a Brand new bike.

No games or pressure to buy, just the right answers.

The part department delivers all the extra parts on time as promised.

The first service is done at the store & once again service got an answer for all.

Great team to work with.THANK YOU ZOAR"

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Zoar Avni - Buffalo Grove, IL

"As usual, Ducati Milwaulkee did not disappoint. The service was stellar, with Randall answering general questions of basic maintenance to Joe in Parts providing a phone charger for my bike, to Joe the owner coordinating everything with the body shop to ensure my plastics were transported on time and in great shape. Ross, the salesperson who handled the sale of my bike 2 years ago even remembered me! It is worth the extra miles for the great service at Ducati Milwaukee. The whole team goes above and beyond. Best wishes for continued growth and success."

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Jodi DeGrave - Springdale, AZ

"I found Travis to be competent, honest, and a very pleasant guy to work with..."

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Greg Krueger - Pewaukee, WI

"Thanks Joe and thanks to your staff! Went in for a new helmet and my wife bought a Monster. Awesome experience as always!"

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Patrick Ball - Racine, WI

"Ross is a truly polished professional that accentuated my Ducati experience! Extraordinary piece of machinery that I have grown very fond of in a very short amount of time."

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Scott S

"I have not been fortunate enough to be able to afford getting my dream bike(s) yet(but trust me I got my eye on two), but every time I come in everyone there treats me like I am their top customer. What I can tell you about is what they have done for me. I saved up and bought a used Monster from Craigslist. Never once did anyone there give me guff, and in fact they said go for it. I had the bike a month when a friend of mine all but totaled the front end. These guys have helped me every step of the way in rebuilding it, and storing the bike while parts are ordered. Ross has taken me on test rides and been super helpful in my future purchases. Parts Joe is always friendly and interested in the progress I have made on my bike, Sales Joe is so patient with all my questions and helping me get the right things ordered. Randall in service has been great with fixing what was broken. I cannot say enough about the team they have there, or describe how happy I get every time I am there. Keep it up guys and hopefully we can talk about me getting a NEW bike soon."

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Christopher Luccas - Greendale, WI

"I brought in my tires for my honda blackbird and joe very kindly installed them onto my rims and I was very pleased with the overall experience thanks again, guys!"

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Jim Muncie - Juneau, WI

"I have been looking for a white 848 Evo for two years and the dealerships in Illinois were less than helpful. The first time I contacted Ducati Milwaukee, I got back responses to all my questions, next steps and what could be done. Joe called his rep and was able to obtain a second white Evo 848 within one month of the time I called, I purchased it just last week. It is an awesome bike and the service and willingness of the dealer was by far the best I have had on any bike. I got to ride it yesterday and oh my goodness!! What a much more powerful bike than I thought. Thank you for going the extra mile and doing whatever you could so that I could purchase the bike. They delivered their bike to my home in Illinois and took the trade. They were good sports as well as my neighbor called the police as she had only ever seen us transfer the bikes. Outstanding service. I would tell anyone that asks. The bike is phenomenal!!"

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Stef Palaniuk - Park Forest, IL